MS CRM Frequentaly Integration

Dynamics CRM is frequently integrated with the data and services of systems such as:

  •  ERP and accounting systems like Dynamics GP, NAV, and AX, as well as third-party systems like SAP, QuickBooks, and many others
  • CTI/Telephone systems like Cisco and Avaya
  • Line-of-business applications, such as manufacturing process
  • management systems and shipping systems.
  • Internal and external-facing Web sites, from simple contact or help request forms
  • through full portal and e-commerce integration
  • l File and data repositories and directories
  • l External data sources used for lead generation and market research, such as Dun & Bradstreet, Hoover’s, or Dodge Reports.  
  • Recognizing the need for these kinds of integrations, Microsoft has designed Dynamics CRM to be an incredibly flexible and extensible system with many points for integration. Microsoft Dynamics CRM 2011 is itself an integrated system, each tier of the system having multiple integration points and natively integrating with other systems, such as SQL Server Reporting Services, Active Directory, Microsoft Office (primarily Outlook, but also Word and Excel), Exchange Server, SharePoint, and AD FS 2. It is built to enable an endless variety of integration options.

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